Privacy Policy

Last Updated: October 13, 2026

Service Holdings, LLC, doing business as Quality Care Lawn (“Quality Care,” “we,” “our,” or “us”), respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you visit our website, request services, submit a form, communicate with us, participate in our text messaging program, apply for employment, apply to become a service partner, or otherwise interact with Quality Care.

Information We Collect

Information You Provide

Depending on how you interact with Quality Care, we may collect:

• Name
• Email address
• Telephone number
• Mailing, billing, service, or business address
• Company or organization name
• Property information
• Service interests
• Project or site details
• Communications and inquiry details
• Employment and recruiting information
• Service-partner and contractor information
• Information contained in messages, attachments, or other materials you provide
• Any other information you voluntarily provide

Please do not submit sensitive personal information through a general website form unless we specifically request it for a legitimate business, employment, contracting, or legal purpose.

Residential and Commercial Service Requests

When you request lawn care, landscaping, tree and shrub care, pest-related services, snow and ice management, or other services, we may collect information such as:

• Name and contact information
• Property or service address
• Requested services
• Property details
• Messages or notes related to your request
• Information needed to prepare estimates, proposals, or recommendations

We use this information to respond to inquiries, evaluate service needs, prepare estimates or proposals, schedule services or site visits, and communicate with you about requested or ongoing services.

Service Partner Information

Quality Care may work with independent service partners, contractors, and other business partners.

If you apply to become a service partner or contractor, we may collect information such as:

• Company name
• Business address
• Contact information
• Job title or role
• Years of experience
• Service capabilities
• Equipment information
• Staffing or crew information
• Insurance-related information
• Business qualifications
• Information regarding subcontractors or agents
• Other information provided as part of the application or onboarding process

We use this information to evaluate potential service partners, administer business relationships, communicate regarding available work, verify qualifications, manage contracts, and support operational and legal requirements.

Employment and Recruiting Information

If you apply for a job or otherwise express interest in employment with Quality Care, we may collect:

• Name
• Email address
• Telephone number
• Address or location
• Employment interests
• Work history
• Résumé or application information
• Responses to employment-related questions
• Other information you voluntarily provide during the recruiting process

We use this information to evaluate candidates, communicate about employment opportunities, coordinate interviews or hiring activities, and maintain recruiting records as reasonably necessary.

Text Messaging and SMS Communications

Quality Care may send transactional, service-related, and promotional text messages to individuals who provide a mobile telephone number and, where required, consent to receive such messages.

Messages may include:

• Appointment or service updates
• Account or scheduling communications
• Service reminders
• Promotional offers
• Marketing messages
• Other communications related to Quality Care services

Some messages may be sent using automated technology.

Message frequency may vary. Message and data rates may apply.

You may opt out of marketing text messages at any time by replying STOP to a message. You may request assistance by replying HELP.

Consent to receive marketing text messages is not a condition of purchasing goods or services.

We do not assume that providing a phone number through a general website form automatically constitutes consent to receive promotional or automated marketing text messages unless the form or another consent mechanism clearly states otherwise.

Information Collected Automatically

When you visit our website, we and our technology providers may automatically collect information such as:

• IP address
• Browser type and version
• Device type
• Operating system
• Pages viewed
• Links clicked
• Referring and exit pages
• Date and time of visits
• Time spent on the website
• Approximate geographic location derived from IP address
• Website interactions
• Form and conversion events
• Cookie and device identifiers
• Analytics identifiers
• Advertising identifiers
• Referral and campaign information
• Business or company-level visitor information where available
• Information used for fraud prevention, security, and abuse detection

Some automatically collected information may be considered personal information under applicable privacy laws.

Categories of Personal Information

Depending on how you interact with Quality Care, categories of personal information we may collect can include:

• Identifiers
• Contact information
• Commercial and service information
• Internet or other electronic network activity
• Approximate location information
• Professional or employment-related information
• Business and contractor information
• Advertising and analytics information
• Inferences or analytics derived from website activity

Information From Other Sources

We may receive business, professional, advertising, recruiting, or other information from:

• Analytics providers
• Advertising platforms
• Business-intelligence and data-enrichment providers
• Recruiting and employment providers
• Service providers and business partners
• Social-media and professional-networking platforms
• Publicly available sources

Information obtained from other sources may be combined with information collected directly from you or through our website.

How We Use Information

We may use personal information to:

• Respond to inquiries and service requests
• Prepare estimates and proposals
• Schedule consultations, site visits, or services
• Provide and manage lawn care, landscaping, tree and shrub care, pest-related services, snow and ice management, and related services
• Communicate with customers and prospective customers
• Manage customer accounts and service relationships
• Evaluate and manage service-partner relationships
• Process employment and recruiting inquiries
• Send service-related or marketing communications
• Operate, maintain, secure, and improve our website
• Understand how visitors use our website
• Measure website traffic and performance
• Measure form submissions and other website actions
• Attribute inquiries and website activity to marketing or referral sources
• Measure advertising and campaign performance
• Understand business interest in Quality Care
• Support sales, marketing, recruiting, and business-development activities
• Prevent fraud, spam, misuse, and security threats
• Maintain business, contractual, and legal records
• Protect our rights and the rights of others
• Comply with legal and regulatory obligations
• Support audits, insurance matters, litigation, and corporate transactions

We may also use information for another purpose disclosed when it is collected or with your consent.

Cookies and Similar Technologies

Our website uses cookies, pixels, tags, scripts, browser storage, and similar technologies for website operation, analytics, advertising measurement, business intelligence, security, performance, and related business purposes.

These technologies may help us:

• Operate website features
• Remember certain preferences
• Understand website traffic
• Measure visitor interactions
• Analyze referral sources
• Measure advertising performance
• Understand business interest in Quality Care
• Protect the website from fraud and misuse

Privacy Preferences

Quality Care currently provides a cookie and privacy-preference interface through the website.

You may use the available privacy controls to manage certain cookie or tracking preferences.

You may also control cookies through your browser or device settings.

Restricting certain technologies may affect website functionality or the availability of some features.

We may update or modify our consent and preference-management tools as our website technology and legal requirements change.

Technologies We Currently Use

Google Analytics

Quality Care currently uses Google Analytics 4 to understand website traffic and visitor activity.

Google Analytics may process information such as:

• IP address
• Browser and device information
• Pages viewed
• Session information
• Referral source
• Approximate geographic information
• Analytics identifiers
• Website events and interactions

We use this information to understand how visitors use the website, evaluate website performance, and improve our digital experience.

Google Ads and Advertising Measurement

Quality Care currently uses Google advertising and measurement technologies.

These technologies may help us measure whether advertisements contribute to website visits, inquiries, or other actions.

Depending on the technologies and features enabled, Google may process information such as:

• Advertising click identifiers
• Cookie and device identifiers
• Website activity
• Conversion events
• Browser and device information
• Referral and campaign information
• Advertising-attribution information

Quality Care may not run the same advertising campaigns or use the same advertising features at all times.

Meta Technologies

Quality Care currently uses Meta technologies, including the Meta Pixel, to measure advertising performance and website interactions associated with Facebook, Instagram, and other Meta services.

Depending on the features enabled, Meta may process information such as:

• IP address
• Browser and device information
• Website activity
• Pages viewed
• Conversion events
• Cookie and device identifiers
• Advertising and campaign information

We may use this information to measure advertising effectiveness, understand website activity, and support marketing and audience-related activities.

ZoomInfo

Quality Care currently uses ZoomInfo technology on its website.

ZoomInfo may be used for business-to-business visitor insights, company identification, account-level analytics, contact-data enrichment, sales intelligence, and business-development activities.

Depending on the ZoomInfo services and features enabled, ZoomInfo may process information such as:

• IP address
• Browser and device information
• Pages visited
• Date and time of website activity
• Website interactions
• Company information
• Business contact information
• Business and professional information derived from ZoomInfo’s data services

Form and Security Technologies

We may use form-processing, spam-prevention, website-security, hosting, and anti-abuse technologies to receive submissions and protect the website.

These providers may process information such as:

• IP address
• Browser and device information
• Website interactions
• Form-submission information
• Security and fraud-detection information

Technologies We May Use in the Future

Quality Care may add, replace, remove, or reactivate analytics, advertising, communications, call-tracking, professional-networking, social-media, business-intelligence, or consent-management technologies as our operations change.

Listing a provider below does not mean that its technology is currently active.

LinkedIn Technologies

We may use the LinkedIn Insight Tag, Website Actions, enhanced matching, or similar LinkedIn technologies for advertising measurement, professional audience insights, audience creation, or campaign evaluation.

Call-Tracking Technologies

We may use CallRail or another provider for telephone-number replacement, call attribution, call routing, call analytics, and marketing measurement.

If call recording or transcription features are enabled, we will provide any notice or obtain any consent required by applicable law.

Additional Advertising and Analytics Technologies

We may introduce or reactivate other analytics, advertising, social-media, or measurement technologies as our marketing activities change.

Additional Consent Technologies

We may modify or replace our current cookie and privacy-preference system or introduce additional consent-management technologies as our privacy practices and website technology evolve.

Website Forms

Information submitted through our website forms may be transmitted to Quality Care and processed by website hosting, form, workflow, email, security, analytics, advertising, and related providers that support our operations.

We may use submitted information to:

• Respond to your inquiry
• Determine which services may be appropriate
• Prepare estimates or proposals
• Schedule consultations or site visits
• Communicate regarding your request
• Manage our business relationship with you
• Evaluate employment or service-partner opportunities

Email and Other Communications

We may send transactional, service-related, recruiting, contractor, or business communications in response to an inquiry, application, service request, or existing relationship.

Marketing emails may include instructions for unsubscribing or changing communication preferences where applicable.

How We Disclose Personal Information

We may disclose personal information to:

• Website hosting, infrastructure, security, and technology providers
• Form, workflow, email, and communications providers
• Analytics and website-performance providers
• Advertising and marketing providers, including Google and Meta where applicable
• Business-intelligence and data-enrichment providers, including ZoomInfo where applicable
• Recruiting and employment providers
• Contractors and operational service providers
• Professional advisers, accountants, insurers, auditors, consultants, and legal counsel
• Government authorities or other parties when required by law
• Parties involved in an actual or proposed merger, acquisition, financing, restructuring, reorganization, or sale of all or part of our business

Some providers process information on our behalf. Other providers may process information under their own terms and privacy practices.

We may also disclose information when reasonably necessary to protect Quality Care, our customers, employees, contractors, business partners, legal rights, or the rights and safety of others.

Sale, Sharing, and Targeted Advertising

We do not sell personal information in exchange for money.

Some privacy laws define “sale,” “sharing,” or “targeted advertising” broadly enough to include certain disclosures of online identifiers, device information, website activity, or related information to advertising, analytics, social-media, or business-intelligence providers even when no money is exchanged.

Our current use of Google advertising technologies, Meta technologies, and ZoomInfo may be subject to different privacy requirements depending on applicable law and the technologies and features enabled.

Where applicable law provides a right to opt out of certain sales, sharing, targeted advertising, or similar processing, you may use available website privacy controls or contact us using the information below.

Your Privacy Rights

Depending on your state of residence, whether applicable privacy law applies to Quality Care, and any applicable exceptions, you may have rights concerning your personal information, including the right to:

• Request access to personal information we maintain about you
• Request correction of inaccurate personal information
• Request deletion of personal information
• Obtain a portable copy of certain personal information
• Opt out of certain sales or sharing of personal information where applicable
• Opt out of targeted advertising or certain profiling activities where applicable
• Limit certain uses or disclosures of sensitive personal information where applicable
• Withdraw consent where applicable
• Appeal certain privacy-request decisions where applicable
• Exercise applicable privacy rights without unlawful discrimination

Not every right listed above applies to every individual or in every jurisdiction. Rights may be subject to legal limitations, exceptions, and verification requirements.

To submit a privacy request, contact us using the information provided at the end of this Policy.

We may request information reasonably necessary to verify your identity before completing a request.

Authorized Agents

Where applicable law permits, you may designate an authorized agent to submit a privacy request on your behalf.

We may request documentation demonstrating the agent’s authority and may contact you directly to verify the request, except where applicable law provides otherwise.

Browser and Device Privacy Controls

Most browsers allow you to block, delete, or limit cookies and similar technologies.

Mobile devices, browsers, advertising providers, and other technology platforms may also offer privacy, advertising, or tracking controls.

Quality Care also provides website privacy-preference controls for certain technologies.

Restricting certain technologies may affect website functionality or the availability of some features.

Where applicable law requires us to recognize a legally recognized browser-based privacy preference or opt-out mechanism, we will evaluate and process the preference as required by applicable law and the capabilities of our website technology.

Data Retention

We retain personal information for as long as reasonably necessary to:

• Respond to inquiries
• Provide requested services
• Maintain customer and business records
• Evaluate employment candidates
• Evaluate and manage service-partner relationships
• Manage text messaging and communication preferences
• Measure website and marketing performance
• Meet legal, tax, accounting, insurance, contractual, and regulatory obligations
• Resolve disputes
• Establish, exercise, or defend legal claims
• Protect against fraud, misuse, and security threats

Retention periods vary depending on the type of information, why it was collected, our operational requirements, and applicable legal obligations.

Service providers may retain information according to their own settings, agreements, and privacy practices.

We may retain information longer when required by law, litigation hold, insurance requirements, contractual obligations, or another legitimate legal need.

Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no website, transmission method, storage system, or security measure can be guaranteed to be completely secure.

Children’s Privacy

Our website and services are intended primarily for adults, customers, business professionals, employment candidates, and service partners and are not directed to children under 13.

We do not knowingly collect personal information from children under 13 through the website.

If we learn that a child under 13 has provided personal information to us, we will take reasonable steps to review and address the information.

External Websites and Third-Party Services

Our website may contain links to or features provided by third-party websites and services.

Quality Care does not control and is not responsible for the privacy practices, security, or content of third-party websites or services.

We encourage you to review the privacy policies of third-party services you use.

Processing in the United States

Quality Care and many of our service providers operate in the United States.

Information may be processed and stored in the United States or other locations where our providers operate, subject to applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our technologies, services, business operations, privacy practices, or legal obligations.

The revised Privacy Policy will be posted on this page with an updated “Last Updated” date.

If we materially change our use of technologies such as Google Analytics, Google Ads, Meta, ZoomInfo, call tracking, or our consent-management system, we will review whether this Privacy Policy and our website privacy controls should also be updated.

If we make a material change, we may provide additional notice where required by applicable law.

Contact Us

If you have questions about this Privacy Policy or wish to submit a privacy request, please contact:

Service Holdings, LLC dba Quality Care Lawn
428 Westcor Drive
Coralville, IA 52241
Phone: (319) 354-3108
Email: customerservice@quality-care.com
Website: goqualitycare.com